FAQ

We specialize in providing high-quality replacement batteries for a wide range of products, including consumer electronics, power tools, medical devices, industrial equipment, and more.

Yes! Our batteries are designed to be fully compatible with original equipment manufacturer (OEM) specifications.

You can check compatibility by searching for your device model or battery part number on our website.

Simply use our search bar and enter your device model or the original battery part number.

Our batteries meet or exceed OEM specifications, rigorously tested for performance and safety. They are 100% brand-new, non-refurbished, and certified to relevant standards (e.g., UL, CE,FCC).

Absolutely. All batteries comply with international safety standards, including UN38.3 (for lithium batteries), RoHS, and FCC. Certifications are listed on product pages.

You can place an order directly on our website by selecting your battery and proceeding to checkout. We accept multiple payment methods for your convenience.

Currently, We have warehouses in the United States, Germany, Japan and other regions. If necessary, we can ship to your region via international transportation.

Orders are typically processed within 1-3 business days. Standard shipping takes 3-10 business days, If you encounter cross-border transportation, the transportation time will be longer. Thank you for your understanding and support.

Yes! We offer international shipping and have optimized our shipping times and costs to provide you with faster and more reliable service worldwide. For more details on international shipping options and rates, please visit our website or contact our customer support team.

Yes. A tracking number will be emailed once your order ships.

Our lithium batteries undergo strict quality control, including overcharge/overheat protection. Follow the user manual for optimal safety.

Do NOT throw in household trash. Use local battery recycling programs. [Link to EPA battery recycling guide].

We offer a 12 month limited warranty against defects. Register your product online within 30 days of purchase.

Yes. Contact us within 30 days for a refund or replacement. Unopened batteries may be returned for a full refund.

Visit our Returns Portal, provide your order number, and follow the instructions.

Step-by-step installation guides are available on product pages. http://docs.shopify.com/manual/settings/account/staff-members

First, ensure compatibility and proper installation. If issues persist, contact info@trillionbattery.com with your order number.

We prioritize sustainability: